Complaints Handling:

NewbridgeFX are committed to delivering a professional foreign exchange service, focusing on providing a great client experience. Our complaints handling policy is highlighted below should you have an issue that you would like us to investigate and resolve.

1. Speak with your dedicated account manager at NewbridgeFX – your account manager will be able to investigate your issue thoroughly and either resolve the issue or escalate to senior management.
   
   
2. Senior management at NewbridgeFX will do all they can to liaise with the relevant parties and resolve the issue to your satisfaction.
   
   
3. Should the issue not be resolved to your satisfaction, then you can email complaints@newbridgefx.com.  NewbridgeFX works with e-money and payment institution partners.  These partners have certain obligations as regulated financial services institutions, which includes complaint handling.  We keep them informed of the formal complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you.  They oversee how we handle complaints to ensure we do this to the standard required under the regulations.